Return Policy

WHAT’S YOUR RETURN POLICY?

You may return or exchange unworn, unwashed, and unaltered items purchased from Renoir Fashions. From the day your order ships, you have 30 days to return an item for a refund to your original payment method.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

HOW DO I RETURN AN ITEM?

To start a return, please send a copy of the receipt or proof of purchase and reason for return to ethankong@renoirclothes.com.

If your return is accepted, you will provide return shipping and return to us. Besides, we'll charge a 3% restocking fee. Items sent back to us without first requesting a return will not be accepted.

Please note that we don’t accept returns of Renoir Fashion items purchased from third-party retailers (Nordstrom, Saks Fifth Avenue, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.

You can always contact us for any return question at ethankong@renoirclothes.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

Please allow up to 14 days after we receive your return or exchange, including time for processing and time for your bank to post your refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at ethankong@renoirclothes.com.